Frequently asked questions
About netuno
We’ve been in wholesale seafood and frozen seafood for over 30+ years and have been a lead supplier for the food & beverage industry connecting our customers with the best the ocean has to offer from sustainable eco-sensitive fisheries while being responsive to the needs of retailers and restaurants worldwide.
NETUNO USA is a wholesale seafood distributor that provides to retailers, supermarkets, restaurants, other wholesale and foodservice distributors. See more detail here: https://netunousa.com/our-services/
We have distributor partners all over the globe. Contact us today to find a distributor near you, or if you’re interested in becoming a distributor.
Our standard pricing is competitive wholesale pricing based on a minimum quantity. Depending on factors such as volume, market availability, and demand, we can occasionally offer additional discounts on certain items.
We have distributors all over the US and you can find our products at your local Restaurant Depot, Sysco, Gordon’s Foodservice or PFG locations. We also have products available through the online retailer Wee and HEB Supermarkets in Texas.
See here for more details: https://netunousa.com/store-locator/
We can locate one for you. Contact us to find a distributor in your area.
product range
We offer a wide range of whole fish, fillets, lobster, squid & octopus, fish steaks & ribs and specialty seafood products. Check out our product page for a full list.
We source mainly from warm-water origins, such as Mexico, Jamaica, India, Vietnam, Indonesia, and South America.
Our most common pack size is a 10 lb. case, but depending on the size of the product, we also offer cases from 20 lb. up to 66 lbs.!
All our items are frozen in specialized facilities to maintain their freshness and integrity. Keeping the cold chain intact, these items can last up to 2 years in their frozen state. Due to this, we can source items while in season and have them available all year around, while supplies last.
Our pricing is based on market pricing.
Depending on the item, volume requirements, and specifications, we can do a private label.
Ordering, Account Setup & Logitics
1,000 lbs. to pick up or 2,000 lbs. to deliver.
All customers get started with a credit application. For more information on setting up an account view here: https://netunousa.com/#setup_account
Our cold storage locations are in South Florida, New Jersey, or California, with the majority of our products located in Florida.
It depends on product availability and your location. Items that are readily in stock can ship within 24-48 hours of placing an order and can be delivered to you as early as the next day if you’re local to our warehouse location.
The standard payment terms for qualified buyers is NET 30 Days. Final terms are determined once a credit application is processed.
You can pick-up from our warehouses using your own delivery truck. We also work with 3rd-party logistics companies specializing in frozen cargo to deliver to most areas in the US. Once you’ve placed your order, depending on the delivery location, our dispatcher works to find the best company for you. They will schedule an appointment to pick up your order at our warehouse, and if required, schedule a delivery appointment to deliver our products to your warehouse. For international customers, we can deliver to your freight forwarder, or assist you in building a full container load of a combination of items or a specific item.
Our warehouses are open Monday – Friday and orders are picked up daily, depending on the carrier and the delivery location, the carrier will schedule their pick-ups based on their routes.
To prevent fraud, we do not accept credit cards and only take payment via wire, ACH, or check.
Sustainability, Quality Assurance & Certifications
We’re committed to offering sustainably sourced seafood to our clients. Our Sustainability Manager, Andre Brugger has worked in sustainable seafood for over 20 years managing both local and international projects aiming to achieve the best standards for sustainable harvesting and farming. Read more about him and company policies, at netunousa.com/sustainability & netunousa.com/sustainability-manager/
For wild caught seafood, Marine Stewardship Council (MSC) and Friend of the Sea. For sustainable farm raised, Aquaculture Stewardship Council (ASC) and Best Aquaculture Practices (BAP). For Food Safety we procure product with GFSI (Global Food Safety Initiative) certification, BRC (British Retail Consortium) or IFS.
Nearly ¾ of the species we carry are certified sustainable or part of a Fishery Improvement Project (FIP). We are currently involved in 7 different FIPs globally. Four we helped to launch, the Brazilian Caribbean Red Snapper, the Venezuelan Lobster, the Mexican Octopus and the Indian Grouper. Our ultimate goal is to have 90% of our seafood coming from a sustainable certified source or in a FIP by 2025.
There are many different requirements and control methods in the production process. At processing plant facilities we pay special attention to room temperatures, water/ice and chlorine levels. At farms, we monitor solved oxygen, nitrites, ammonia, phosphorous and other water quality indicators.
The great majority of seafood sourced by NETUNO USA is from open-based stocks in developing countries. Sustainable management and conservation must be done over the stock and the habitats to assure supply for future generations. To avoid overfishing NETUNO USA encourages fishermen, NGOs, local governments, and other fishery stakeholders to pursue MSC Sustainable Fishery Certification/label or to start FIPs (Fishery Improvement Projects). Learn more: netunousa.com/sustainability.
Beyond the 3rd party audits and certifications, NETUNO USA also supports sustainable initiatives. In packaging, for example, through the use of a blend with regular and biodegradable plastic. For carbon footprint sink, we support seaweed farming in clam leased areas in Tampa Bay – FL to name a few.